SALES & SERVICE COORDINATOR

Full Time

Monaco

Posted 4 weeks ago

Company: ONE MARINE SERVICES

Minimum Qualification

At least 5 years on job experience

Overall Job Function

To coordinate the process of the Company’s sales and service functions, from the quotation stage, through to completion of individual tasks and eventual invoicing and admin closure for each specific task.

Main Tasks

To send and Receive RFQ, Offers from customers and Suppliers
To receive Orders from customers. Send Orders to suppliers
To create the SAF in OPS/Plexus or any similar system
To request update from suppliers regarding order. Send update to customers regarding order
To track shipments and confirm arrival to delivery destination and update customer
To request ETA and ETD from agents, do all the follow-up
To locate certified service centres in different cities around the world
To arrange for certified technicians/engineers to service vessels
To request regular updates from suppliers regarding technical attendances
To send and update customers regarding technical attendances
To request from supplier’s confirmation of service completion on different vessels
To request Service Reports from suppliers
To chase Service Reports from suppliers. Send Service Reports to customers
To request Invoices from suppliers. Chase Invoices from suppliers
To issue invoices including regular follow up and reminders
To update SAF or similar system and hand it in to my supervisor for check
To issue the invoices for closed cases
Incoming claims to be registered and handled accordingly
In case of dispute or notes, approval to be obtained by the manager
Maintain housekeeping of RFQs in database/B2B ensuring accurate, up to date admin records
Ensure use of approved forms and documents where appropriate
Responsible for start to end process for tasks, including final sign-off of each task signifying completion in all respects
Assist admin staff where required

One Tech Group & its entities are most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

Job Features

Job Category	Sales & Service Department
Job Type	Full Time
Job Location	Monaco
Job Reference	OM2023SSC

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